Need answers fast? Search through our Frequently Asked Questions below:

FAQ

Do you only ship within Canada? 

No, we also ship to the U.S!. Please read our Shipping Policy found here.

Are prices in Canadian Dollars (CAD)?

Yes. We are a Canadian company and all prices are in CAD. Unless you shop on our U.S. website www.mappingnetwork.us

What is the Average Shipping Time? 

Orders are usually shipped within 3-5 business days once payment has been processed. You will receive confirmation of your order from Shopify followed by an email confirming shipment.

Do you offer Combined Shipping?

No. Purchases will not be combined if ordered separately. Any additional occurred shipping fees will not be refunded. Please read our Shipping Policy found here.

Do you offer Refunds?

Yes. You will need approval and an RMA number. Please read our Refund Policy found here.

Do you accept Cryptocurrency?

Yes. Purchases made with cryptocurrency are final. We do not offer returns, exchanges, or refunds for purchases made with these payment methods. Discount codes are avaialble if you pay with cryptocurrency.

Do you offer Backorders?

No. We will not be offering any Backorders for consumers. This means if you are able to place an order today it will be shipped within 3-5 business days. 

Do you offer Pre-Orders?

Yes. Pre-orders are different then backorders and we only offer them for bulk purchases and/or businesses only. Rule of thumb any order with purchases of 50+ fall into this category.

Why was my Order Cancelled? 

Orders are most commonly cancelled for being flagged for fraud or exceeding ordering limits. Please contact us if you have any questions.

What is a Data Only Hotspot?

Data-Only Helium Hotspot is a variation of Helium Hotspots that can participate on the Helium Network by transferring data from the end devices (LoRaWAN nodes). They are eligible for Network Data Transfer Rewards but not Proof of Coverage Rewards.

Which Antenna should I get?

Depends. We would recommend this article by Nik Hawks.

Should I have a Lightning Arrestor?

Yes. When using an outdoor antenna, please consider installing surge protection devices on the antenna and/or ethernet cables. Even the electrical field of a nearby lightning strike can destroy all connected equipment (also inside the building).

When will things be Restocked?

Due to global shortages supplies have been limited. Please contact us directly to get an ETA.

Where do I get SenseCAP M1 Support?

For troubleshooting or errors we recommend reading this FAQ. You can also join the Official SenseCAP MX Team Discord found here.